Five9

Five9 is a San Ramon, California-based cloud contact center platform that integrates with NetSuite to give customer service and sales teams real-time CRM and ERP data within every interaction. The Five9-NetSuite integration surfaces customer records, order history, case data, and account details in the agent desktop before a call connects — enabling personalized service without agents switching systems. Outbound dialers can be triggered from NetSuite contact lists and dispositions write back automatically. Five9 serves customer-intensive mid-market and enterprise companies in financial services, healthcare, retail, and business services where call handling quality and efficiency directly impact retention and revenue.